Shipping, Returns & Refunds
Our guarantee and returns policy from Chateau Tanunda
Wine quality is of paramount importance at Chateau Tanunda. We want to ensure all of our customers are happy with the wines they purchase as well as the service they receive.
Anyone who purchases wines direct from Chateau Tanunda Cellar Door who is not completely happy will be offered a full refund upon return to our warehouse. Please address returns with a note of request to:
PO Box 316
Tanunda SA 5352
Of course, we ask that only one bottle from the respective case is opened at maximum.
Please ensure you let us know if you’re not happy – your feedback is welcomed and important.
Contact us by Email
Tel: (08) 8563 3888
Once your payment has been approved and your order is with our Cellar Door personnel for processing, please allow for delivery times of between 5-10 days to most metropolitan areas and up to 15 days elsewhere (in most circumstances, deliveries will occur sooner than the quoted times). In the unlikely event of a missed delivery, please e-mail quoting your reference number.